Frequently Asked Questions
Where is The Fragrance House located?
Our store is at Sindhu Bhavan Marg, PRL Colony, Bodakdev, Ahmedabad – 380054, Gujarat, on Sindhu Bhavan Road (SBR). We are open Monday – Sunday, 11:00 AM – 9:00 PM.
How do I order a perfume?
Choose a fragrance and tap Buy to message us on WhatsApp at +91 9601391505. We confirm availability and help you place the order.
Are your perfumes original?
Yes. We are an independent reseller, and all products we offer are guaranteed original, sealed, and genuine.
Do you deliver across India?
Yes. Delivery usually takes 1 to 2 business days within Ahmedabad and Gujarat, 2 to 4 business days to major metros, and 3 to 6 business days to the rest of India.
How much does shipping cost?
Any shipping fee is shared with you in your order summary before you confirm the order.
Can I return a perfume?
Opened, unsealed, or sprayed fragrances cannot be returned for a change of mind. If your bottle arrives damaged or leaking, or you receive the wrong item, contact us within 48 hours of delivery with photos and an unboxing video for a replacement or full refund.
Can I cancel my order?
You can cancel free of charge before dispatch. Once the order is with the courier and has a tracking number, it can no longer be cancelled.
How long do refunds take?
Approved refunds take 24 to 48 business hours for UPI and net banking, and 3 to 5 business days for debit and credit cards, depending on your bank.
Read the full shipping policy and refund policy, or browse all fragrances.