1. Introduction & Acceptance
Welcome to The Fragrance House ("TFH", "we", "us", or "our"). These Terms & Conditions ("Terms") govern your access to and use of our website, product catalogue, private olfactive consultations, and purchases made through our online presence or our physical store located at Sindhu Bhavan Marg, PRL Colony, Bodakdev, SBR (Sindhu Bhavan Road), Ahmedabad – 380054, Gujarat, India.
By accessing our website, browsing our collections, or initiating purchase inquiries via WhatsApp, phone, or in person, you agree to be bound by these Terms and our associated policies.
2. Business & Statutory Details
3. Trademark Fair Use & Reseller Disclaimer
Important Intellectual Property Notice: All product names, trademarks, registered trademarks, logos, and brand emblems referenced on this website (including but not limited to Tom Ford, Jean Paul Gaultier, Azzaro, Xerjoff, Parfums de Marly, Nishane, Rasasi, Armaf, Lattafa) are the exclusive intellectual property of their respective copyright and trademark owners.
The Fragrance House operates strictly as an independent boutique and verified luxury fragrance reseller. We are not directly affiliated with, sponsored by, or endorsed by any of the designer fashion houses or niche perfume brand owners listed. Every bottle supplied by The Fragrance House is 100% original, sealed, genuine, and sourced via verified distributors.
4. Products, Pricing & Natural Batch Variations
All prices listed on the website are in Indian Rupees (INR, ₹) and are inclusive of all applicable taxes unless specified otherwise. We reserve the right to revise catalog pricing, batch availability, and offerings without prior notice based on international procurement costs and currency fluctuations.
High-concentration niche perfumes and natural agarwood (oud) extraits contain genuine raw botanical extracts. Due to natural crop harvests and seasonal aging, slight variations in natural liquid coloration or initial maceration nuances may occur between production batches, which is a hallmark of genuine perfumery.
5. Orders, Verification & WhatsApp Inquiries
When you click "Buy Now" or connect via WhatsApp (+91 9601391505), you enter into direct consultation with our fragrance specialists. An order is deemed confirmed only after:
- Product batch availability has been confirmed by our boutique staff.
- Customer delivery details have been verified.
- Agreed payment has been successfully recorded.
6. Limitation of Liability
To the maximum extent permitted under applicable Indian law, The Fragrance House shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or website. As individual skin chemistry, allergies, and sensitivities vary, customers are advised to perform patch tests or consult note compositions before widespread topical application.
7. Governing Law & Dispute Resolution
These Terms and any purchase contracts shall be construed and governed in accordance with the laws of the Republic of India. In the event of any legal dispute or claim arising out of or in connection with these terms, the parties agree to submit to the exclusive jurisdiction of the competent courts in Ahmedabad, Gujarat, India.
8. Grievance Officer Details
In compliance with Rule 5(9) of the Consumer Protection (E-Commerce) Rules, 2020, and the Information Technology Act, 2000, our designated Grievance Redressal Officer is:
Address: The Fragrance House, Sindhu Bhavan Marg, PRL Colony, Bodakdev, Ahmedabad, Gujarat - 380054, India
Contact Phone: +91 9601391505
Timelines: We acknowledge consumer grievances within 48 hours and provide a resolution within 30 days of receipt.