1. Commitment to Privacy
At The Fragrance House, we respect your right to privacy and are committed to safeguarding personal information collected when you browse our boutique catalog, inquire via WhatsApp, or make a purchase.
This Privacy Policy details the types of personal data we collect, how it is processed and secured, and your rights under the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act (DPDPA), 2023.
2. Information We Collect
We only collect information necessary to provide an authentic, personalized olfactive discovery experience:
- Contact Details: Your name, phone/WhatsApp number (+91 9601391505), and email when provided voluntarily during boutique consultation or order placement.
- Shipping & Delivery Details: Full delivery address, city, state, and postal PIN code required for secure courier dispatch of fragrance orders.
- Olfactive Consultation Notes: Notes on your scent preferences (e.g. oud, fresh, vanilla, floral) shared during personal consultations.
- Technical & Session Data: Non-personally identifiable technical information such as browser type, operating system, and anonymous session cookies necessary for website functionality and admin security.
3. Purpose of Processing
We process your personal data exclusively for lawful purposes:
- To verify batch availability and confirm product purchases.
- To dispatch sealed fragrance orders via verified logistics partners (e.g. Blue Dart, Delhivery, DTDC).
- To communicate dispatch tracking details and order delivery updates.
- To provide personalized fragrance advice and skin chemistry consultations upon request.
- To comply with statutory tax and e-commerce compliance regulations in India.
4. Zero Data Selling Policy
We never sell, rent, or trade your personal data: The Fragrance House strictly prohibits sharing your contact details or phone number with third-party telemarketers, data brokers, or advertisement networks. Your information is used strictly by The Fragrance House team for your orders.
5. Third-Party Service Providers
To safely deliver your orders, we collaborate only with vetted essential service partners:
- Logistics & Couriers: Reputed pan-India shipping companies receive your name, address, and phone number solely to execute physical package delivery.
- Communication Platforms: Official WhatsApp Business API infrastructure to conduct secure client messaging and order confirmations.
- Image Hosting: Cloudinary for high-resolution visual flacon presentation.
6. Data Security & Retention
We implement reasonable technical, operational, and physical security measures to protect your information against unauthorized access, alteration, or disclosure. Customer order records are retained only as long as necessary to fulfill delivery warranties, tax compliance, and regulatory audits under Indian law.
7. Your Rights under DPDPA 2023
As a consumer in India, you are entitled to:
- Request a summary of personal data held about you.
- Request correction or updating of inaccurate information.
- Request deletion of your contact records from our consultation lists.
- Withdraw consent for promotional updates at any time via WhatsApp or phone.
8. Contact & Grievance Redressal
For any privacy inquiries or to exercise your data rights, please contact our Grievance Officer:
Address: The Fragrance House, Sindhu Bhavan Marg, PRL Colony, Bodakdev, Ahmedabad, Gujarat - 380054, India
Customer Support Phone: +91 9601391505
Statutory Redressal: Acknowledgment within 48 hours; resolution within 30 days.